On average, the technicians were called to 273 operations across Austria each day to get stranded vehicles back on the road. This worked out very well, as KommR Mag. Gerald Kumnig, ARBÖ Secretary General, positively summarizes: "In most cases, we were able to fix the defect directly on site and thus enable our members to continue their journey quickly. Only when the repair could not be carried out at the scene of the operation did we tow the vehicles. The helpers were particularly busy with 9,500 emergency calls in January and with around 9,000 emergency calls each in the months of July and August."

ARBÖ Looks Back on a Busy Year

About every five and a half minutes, an operation was received at the ARBÖ emergency call center via ARBÖ breakdown emergency call 1-2-3 or via the ARBÖ app. And the waiting time for the members was pleasingly short in both cases. Thanks to an efficient and continuously optimized communication chain between the call center, operation centers and ARBÖ technician, the average waiting time from the breakdown report to arrival at the operation site was only around 39 minutes. "We always provided sufficient staff in the operation centers and in the breakdown service through a forward-looking and flexible shift schedule, which is why we were able to guarantee quick support for the members. A functioning breakdown service provides an indispensable service in road traffic because we not only help quickly but also make a significant contribution to road safety.", Gerald Kumnig is satisfied. The ARBÖ staff were most frequently called out for battery defects, with technical defects such as flat tires and electronic problems in second and third place among the most common breakdown reasons.

Numerous Technical Services

But not only on the road, also in the 90 ARBÖ test centers, numerous technical services were carried out by the technicians last year: The §57a inspection, which was carried out 205,000 times, was particularly well received by the 400,000 members. "At ARBÖ, the §57a inspection is carried out regardless of the brand and without any interest in repair. This number shows how much our members appreciate our expertise", Gerald Kumnig knows the reasons for the positive annual balance in the sticker checks. In addition to the §57a inspection, the free service activities for members were also popular: A total of 190,000 services such as seasonal checks or lamp replacements were used. The members also trusted the ARBÖ technicians with air conditioning maintenance, which was carried out around 9,300 times, and wheel alignment, which was carried out 9,200 times, in the test centers. "Our staff will also reliably support the members in 2025 and be available quickly, solution-oriented and professionally in emergency situations", concludes KommR Mag. Gerald Kumnig, ARBÖ Secretary General, satisfied.

(Red)

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