At Vienna Central Station, taxi traffic is to be reorganized. Following repeated complaints about excessive fare demands, refused rides, and issues with choosing a taxi, the ÖBB plans to redesign the taxi stand at the South station forecourt. Construction work is scheduled to begin in spring 2027.

As reported by ORF Vienna and KOSMO, a new access regulation is planned, modeled after the organization of taxi stands at international airports. The goal is to make the processes more transparent and to make problematic practices during passenger pick-up more difficult.

Until now, taxis could reach the stand at the South station forecourt via a dedicated access. Vehicles sometimes stand side by side, making the order for passengers not always clearly recognizable.

In the future, the access will be reorganized. Taxis will first drive past the stops for airport and hop-on-hop-off buses on the left and then enter a clearly marked, loop-shaped driving path.

At the stand itself, vehicles will only be allowed to line up one behind the other.

The system is intended to ensure a clearly recognizable order and prevent travelers from being pressured when choosing their taxi.

The background to the planned redesign is repeated complaints from travelers.

Reports included unauthorized fixed price demands, refused rides, and situations where passengers were allegedly pressured to take a specific taxi.

According to media reports, tourists have been particularly frequently affected.

Controls have so far not brought sufficient improvement. The affected taxi companies pointed out that problematic incidents mostly involve independent drivers.

How many complaints have been officially confirmed or led to penalties is not apparent from the information published so far.

The problems at the taxi stand have been concerning the industry for some time.

As early as November 2025, the Vienna Chamber of Commerce demanded in a position paper a reorganization of the taxi stand at the main train station.

The Transport and Traffic Division advocated, among other things, for a changed traffic management, closer coordination between ÖBB, the City of Vienna, and the Chamber of Commerce, as well as better information about passenger rights.

Additional possibilities for submitting complaints and feedback were also discussed.

Another proposal was a so-called dispatcher system based on international models. This system organizes the allocation of taxis to waiting passengers.

The recently announced renovation plans at least address the demand for changed traffic management. Whether an additional dispatcher system will be introduced is currently not confirmed.

The ÖBB lists several taxi stands around the Vienna Main Train Station on their official website.

According to them, taxi stands are located at the Sonnwendgasse entrance, at the corner of Weyringergasse/Favoritenstraße, and in the Landgutgasse.

This provides travelers with several options to find a taxi near the station.

Those taking a taxi at the Vienna Main Train Station are not required to get into the first vehicle in a queue.

According to the taxi dispatch center 40100, as reported by ORF Vienna in August, passengers at the taxi stand can generally choose which taxi they want to take.

For rides within Vienna, the corresponding tariff regulations apply. Arbitrarily demanded fixed prices are not permissible. However, for pre-booked rides or rides beyond the Vienna city limits, different price agreements may apply.

Passengers can also request a receipt. In case of discrepancies, it is advisable to note the license plate, time, and route taken.

With this information, complaints can be better understood by the responsible authority or the respective dispatch company.

The financing of the planned renovation has not yet been finalized.

According to previous reports, the costs are to be shared by ÖBB, the Chamber of Commerce, and the City of Vienna.

How high the total expenses will be and what share each party will bear is not yet known.

The work on the taxi stand is scheduled to begin in spring 2027.

A specific completion date has not yet been mentioned. Possible restrictions during the construction phase are also still open.

The new traffic management is intended to ensure a more orderly process at the taxi stand. Whether it will also lead to fewer complaints about fares and refused rides will only become apparent after implementation.

The structural redesign does not replace the compliance and control of the applicable taxi and transport regulations.

(Red)

This article has been automatically translated, read the original article .