The Wiener Linien are further expanding their digital offerings. The WienMobil app is intended to increasingly handle tasks for passengers related to ticket purchases, route planning, and personal customer data.

In the second quarter of 2026 alone, the app recorded around 1.7 million active users according to Wiener Linien. At the same time, more than 2 million orders were registered in the ticket shop – about 36 percent more than in the same period of the previous year.

WienMobil also saw an increase in route inquiries: They rose by about 10 percent in the second quarter.

According to Wiener Linien, the app is increasingly becoming a digital companion for journeys through Vienna. Tickets can be purchased around the clock, routes planned, and current disruptions accessed.

New features are also being continuously added. Since this summer, air-conditioned vehicles are marked with a blue border in the departure times of the WienMobil app.

The development is intended to be oriented towards the wishes of the passengers.

The WienMobil Advantage World is also growing. The offer, which started in 2023, now includes more than 80 continuously changing benefits from leisure, culture, gastronomy, trade, and mobility.

In the first half of 2026, more than 12,000 benefits were redeemed according to Wiener Linien. This corresponds to an increase of around 30 percent compared to the same period in 2025.

From November 1, 2026, the benefits for annual pass customers will be centrally accessible in the WienMobil Advantage World.

The previous printed annual pass coupon book with 24 offers per year will no longer be sent together with the annual pass. However, vouchers already received can be redeemed until the expiration date printed on them.

Wiener Linien is also relying on new technology for direct ticket purchases.

The Tap+Ride pilot project was launched at the end of May in collaboration with Visa Austria. It is primarily aimed at occasional passengers and tourists to enable them to purchase a ticket easily.

To do this, the desired ticket is selected and then a debit or credit card, a smartphone, or a smartwatch is held up to the reader. The payment method used then serves as the ticket.

Since the launch, nearly 25,000 taps have already been registered according to Wiener Linien. Around 64 percent of the transactions were made with cards not registered in Austria.

Despite the increasing digitalization, personal service remains part of the offering. Wiener Linien continuously modernizes their ticket machines to, among other things, make operation easier for older people and people with disabilities.

In parallel, particularly little-used older machines are being gradually dismantled. At all affected subway stations, at least one ticket machine will continue to be available.

There is also a change at the personal contact points: The less frequently used info and ticket office at Karlsplatz will close on September 30, 2026.

The five central info and ticket offices will be located or remain at Westbahnhof, Hauptbahnhof, in Landstraße, at Praterstern, and in Floridsdorf. According to Wiener Linien, the opening hours will be regularly adjusted to actual usage.

With the new digital focus, Wiener Linien aims to make many services accessible around the clock. At the same time, personal contact points and easily accessible on-site offers will be maintained.

(Red)

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