Österreichische Post AG will establish around 25 new self-service branches, ten new large post stations, and around 3,000 post reception boxes in Vienna by 2025. The opening of the latest self-service branch in the fifth district of Vienna, Margareten, marked the start on Tuesday. In 2024, almost nine million packages were processed through the 24/7 self-service stations in the federal capital, with a rising trend.
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18-02-2025, 16:50
Pick up packages around the clock, and on any day of the week: The Post is significantly expanding its self-service offering in Vienna this year.
New Self-Service Branch of the Post Opened in Vienna-Margareten
With the customer initiative, the Post not only gets closer to the people but also revitalizes base zones and business premises, explained Post CEO Walter Oblin at the opening of the self-service branch in Vienna Margareten. In the new self-service zone of about 130 square meters, there are almost 700 pickup lockers, two shipping stations, and an ATM. "Around 8,000 households in the immediate vicinity can pick up their packages around the clock or return them as returns," Oblin calculated.
In Vienna, the Post currently operates a network of 86 post offices and 25 post partners. In addition, there are 24 self-service branches, almost 460 post stations with more than 62,000 pickup lockers, around 210 shipping stations, and more than 55,000 post reception boxes.
Need for Catching Up in AI Usage
But the partially state-owned, publicly listed Post AG not only wants to score points in craftsmanship, the new Post CEO Oblin also has big plans digitally. And there is a lot to do in this country, as a Post survey of 400 entrepreneurs shows. According to this, the use of AI is still "alarmingly low," with 60 percent of companies not yet using Artificial Intelligence.
What stands out in particular: Many companies have realized that they are not as advanced as previously assumed. According to this, a third of the respondents have a significant need to catch up. The biggest uncertainty factor is data security. The Post is investing millions here to fend off the "barrage" of criminal attacks on its own IT, Oblin told journalists. He expressed the wish to politicians not to respond to AI with even more bureaucracy.
The Post is certainly an eager user of Artificial Intelligence, and as a practical example, Oblin mentioned the damage reports in car accidents by mail carriers. They would take photos of the damage, and the precise damage assessment up to a cost estimate would then be provided by AI.
1,000 IT Experts Employed at the Post
The Post CEO promoted their own Business Solutions department, which currently has around 500 customers. The company employs 1,000 IT experts plus 70 additional employees in Greece. This is due to the massive shortage of skilled workers in the field. Customers include all insurance companies, for which the Post takes over the structured data collection for further processing after the damage report. The annual turnover of Business Solutions is 50 million euros per year.
(APA/Red)
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